Featured Speakers

• Brian Grubb
  Corporate University WeekDirector of Corporate Learning
  Ritz Carlton
  
• Jonathon Amy
  Corporate University WeekDirector, Learning and Education
  PricewaterHouseCoopers 
  
• Alicia Mandel
  Corporate University WeekDirector, Olympic University
  United States Olympic Committee
  
• Gregory Miller
  Shared Services WeekChief Economist
  Sun Trust Banks
  
• Brian Fabbri
  Shared Services WeekChief Economist for North America
  BNP Paribas
  
• David Wyss
  Shared Services WeekChief Economist
  Standard & Poor's
  
• Michael Cox
  Shared Services WeekChief Economist
  Federal Reserve Bank
  
• Michael E. Chen
  Call Center SummitPresident and CEO
  GE Commercial Finance
  
• Napolean Barragan
  Call Center SummitCEO
  1-800-Mattress.com
  

Top Events

Testimonials

Real-world case studies from service providers illustrated the risks and rewards— John Yunker, bytelevel Research

I have been particularly impressed by the sharing of real life information discussions both within and between the sessions...
Very glad I attended— John Fillicetti, T-mobile USA

Thanks for your hard work in planning this for me and my team!
We are having great improvement discussions!— Gary Hegenbart, Valeant Pharmaceuticals Int'l

This conference provides excellent content, excellent presenters and usable info and resources.—  Education Consultant, Carilion Health System

I truly enjoyed attending the conference and took quite a bit away from it.  The sessions were extremely informative and I had the privilege of meeting some amazing people doing great things in the call center industry.

—  Carilion Human Resources